FAQ's
Got Questions?
Everything you need to know about our handles, ordering, shipping, and policies — all in one place.
Products & Fit
Finding the right handle for your reel
What handle will fit my reel? +
Check out our Reel Handle Fit Guide on the website to find the correct hole size for your specific reel model.
If you don't see your reel listed, no worries — just reach out and we'll be happy to help you find the right fit.
What reel handle length is right for me? +
Longer handles are best for high-resistance baits like deep crankbaits, umbrella rigs, spinnerbaits, chatterbaits, and swimbaits because they provide more leverage and reduce strain during the retrieve.
For lighter, low-resistance techniques — like Texas rigs, jigs, topwater, jerkbaits, and finesse setups — a shorter or medium handle often feels more compact and responsive.
If you want one reel to handle multiple techniques, a medium-length handle is the most versatile option, balancing comfort, leverage, and control.
What types of Products do you offer? +
We carry a full lineup of custom baitcasting reel handles, including:
- Carbon Fiber Handles — Lightweight, stiff, and built for performance
- Power Handles — Maximum leverage for heavy applications
- Straight Handles — Classic feel and clean ergonomics
- Swept Handles — Ergonomic curve for a more natural retrieve stroke
- Reel Handle Accessories — Knobs, adapters, and add-ons
- Apparel & Gear — Rep the brand on and off the water
Browse everything at coopercustomreelhandles.com/collections.
Are your handles hand-assembled in the USA? +
Yes! Every Cooper Custom handle is hand-assembled right here in the USA using premium components. By hand-assembling our handles in the USA and maintaining strict quality control, we bridge the gap between custom performance and affordability.
Ordering & Payment
Placing orders and accepted payment methods
What payment methods do you accept? +
We accept all major payment methods at checkout, including:
- Visa, Mastercard, American Express, Discover, Diners Club
- PayPal
- Apple Pay & Google Pay
- Shop Pay
All transactions are processed securely. For full details, see our Payment Policy.
Is there a discount for first-time customers? +
Yes! Use discount code FIRSTORDER10 at checkout to get 10% off your first order. It's our way of welcoming you to the CCRH family.
Can I modify or cancel my order after placing it? +
Please contact us as soon as possible if you need to make changes to your order. We'll do our best to accommodate modifications before the order ships. Once shipped, we're unable to make changes.
Reach us at coopercustomreels@gmail.com or (315) 333-0776 during business hours: Mon–Fri, 9:00 AM–5:00 PM EST.
Shipping
Delivery times, tracking, and shipping costs
How much does shipping cost? +
We offer FREE shipping on all orders — no minimum required. For full details on carriers and delivery windows, visit our Shipping Policy.
How long will it take to receive my order? +
Processing and delivery times are detailed on our Shipping Policy page. Once your order ships, you'll receive a tracking number via email so you can follow its progress.
You can also track your order directly at Track Your Order.
Do you ship to Canada or internationally? +
Yes — we ship to both the United States and Canada. Our site supports both USD and CAD currencies. For details on international shipping rates and delivery times, please review our Shipping Policy.
Returns & Refunds
Our hassle-free return process
What is your return policy? +
Full details are available on our Return & Refund Policy page. If you have any questions about a specific order, don't hesitate to contact us directly — we're here to make it right.
What if my item arrived damaged or incorrect? +
We're sorry to hear that! Please contact us immediately with your order number and a photo of the issue. We'll get it resolved as quickly as possible.
- 📧 coopercustomreels@gmail.com
- 📞 (315) 333-0776
- 💬 Live chat on our website
How do I initiate a return? +
To start a return, reach out to us via email, phone, or live chat with your order details. We'll walk you through the process step by step. Please review our Return & Refund Policy for full eligibility requirements.
Privacy & Legal
How we handle your data and our legal terms
How do you use my personal information? +
We take your privacy seriously. Your personal information is used solely to process orders, communicate with you, and improve your shopping experience. We do not sell or share your data with third parties for marketing purposes.
For complete details, please read our Privacy Policy and Cookie Policy.
Can I opt out of having my personal information shared or sold? +
Yes. You have the right to opt out at any time. Please visit our Do Not Sell or Share My Personal Information page for instructions.
Where can I find your Terms of Service and other legal policies? +
All of our legal documents are available in the footer of our website, including:
Is your website accessible to people with disabilities? +
We are committed to making coopercustomreelhandles.com accessible to all users. If you experience any difficulty navigating our site, please contact us and we will do our best to assist you. You can also review our full Accessibility Statement.
Still Have Questions?
Our team is available Mon–Fri, 9 AM–5 PM EST. We'd love to help.