These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Cooper Custom Reel Handles LLC ("we," "us," "our," or "the Company"), governing your access to and use of the website located at coopercustomreelhandles.com and all purchases made through it.

By accessing this website, browsing our products, creating an account, adding items to your cart, or completing a purchase, you confirm that:

• You have read, understood, and agree to be bound by these Terms in their entirety.
• You are at least 18 years of age and legally capable of entering into a binding contract.
• You are located in the United States or Canada, the only countries to which we ship.
• You agree to our Privacy Policy, Refund Policy, Shipping Policy, and Payment Policy, which are incorporated into these Terms by reference.

If you do not agree to these Terms, you must not use this website or place any order. We reserve the right to refuse service to anyone at our sole discretion.

Cooper Custom Reel Handles LLC is a limited liability company registered under the laws of the State of New York, United States. We design, manufacture, and sell custom fishing reel handles, knobs, and related fishing tackle accessories directly to customers through our website.

To place an order on our website, you must meet all of the following eligibility requirements. By placing an order, you represent and warrant that you meet each of these requirements at the time of purchase.

• Age requirement: You must be at least 18 years of age. We do not sell products to persons under 18. By placing an order, you confirm you are 18 or older.
• Geographic eligibility: You must have a valid shipping address in the United States or Canada. We do not ship to any other country. Orders placed with addresses outside these regions will be cancelled and refunded in full.
• Legal capacity: You must be legally capable of entering into a binding contract under the laws of your state or province of residence.
• Accurate information: You must provide accurate, current, and complete personal and payment information when placing an order. Providing false or fraudulent information may result in your order being cancelled and your access to the website being restricted.
• Lawful purpose: You must be purchasing products for a lawful purpose — specifically, for use as replacement or upgrade components in compatible fishing reels for recreational, sport, or professional fishing activities.

We make every reasonable effort to ensure that all product descriptions, specifications, dimensions, materials, pricing, and images displayed on our website are accurate and up to date at the time of publication. However, we do not warrant that product descriptions are entirely free from error at all times. If we discover a material error in a product listing, we will correct it promptly and, where the error has affected an existing order, we will contact you to discuss the impact on your order.

Product images are representative samples. Due to the handcrafted nature of our products, natural material variation (such as wood grain patterns and anodising colour variation between production batches) is expected and does not constitute a product defect. Please refer to our Disclaimer for full details on product description limitations.

Placing an order on our website constitutes an offer to purchase the selected products at the stated price. An order is not confirmed — and a binding contract for sale is not formed — until we send you an order confirmation email. We reserve the right to decline any order for any reason, including but not limited to:

• A product being out of stock or unavailable at the time of order.
• An obviously incorrect price listed due to a typographical or technical error.
• Payment being declined or not successfully verified.
• The shipping address being located outside the United States or Canada.
• Reasonable grounds to suspect fraudulent activity or misuse of our website.

If we decline an order after payment has been collected, we will issue a full refund to the original payment method within 5 business days and notify you by email with an explanation.

It is your sole responsibility to verify that any product you purchase is compatible with your specific fishing reel model, year, and configuration before placing your order. We provide compatibility information in good faith, but we cannot guarantee that manufacturer specifications have not changed. If you are uncertain about compatibility, please contact us at coopercustomreels@gmail.com before ordering. We are not responsible for products purchased for an incompatible reel.

Many of our products are custom-made and handcrafted to your specifications. Custom orders are subject to the following specific terms in addition to all other provisions of these Terms of Service.

• You are solely responsible for the accuracy of any customisation specifications you submit with your order, including handle length, knob style, material selection, thread size, colour, and finish.
• If you submit incorrect specifications and we manufacture the product precisely to those specifications, the resulting product does not qualify as defective. We will not accept a return or issue a refund in this circumstance unless the product materially differs from the confirmed specifications.
• If you are unsure about any specification, please contact us before placing your order. We are happy to advise on compatibility and product configuration at no charge.

Products made from natural materials such as wood, cork, or composite materials will display individual variation in grain pattern, colour, and texture. This variation is a characteristic of handcrafted goods made from natural materials and does not constitute a defect. Slight colour variation in anodised components between production batches is also inherent in the anodising process and is not a defect.

Custom and made-to-order products require additional production time before they are shipped. Estimated production lead times are displayed on the relevant product listing page. These estimates are provided in good faith and are subject to workshop capacity and material availability. We are not liable for any losses arising from production or shipping delays beyond our reasonable control. If a significant delay occurs, we will notify you promptly by email.

All prices displayed on our website are in United States Dollars (USD) unless otherwise clearly stated. Prices are exclusive of applicable taxes and shipping costs, which are calculated and displayed during checkout before you confirm and pay for your order. The final price you see at checkout — including all applicable taxes and shipping fees — is the total amount that will be charged to your payment method. No additional charges will be applied after checkout confirmation.

We reserve the right to change product prices at any time without prior notice. Price changes will not apply retroactively to orders that have already been confirmed. In the event of an obvious pricing error (such as a product listed at a significantly incorrect price due to a typographical or system error), we reserve the right to cancel affected orders with a full refund and prompt notification to the customer.

We accept the following payment methods through our secure checkout, powered by Shopify Payments (Stripe) and PayPal:

U.S. Orders: Applicable U.S. sales tax is calculated based on your delivery address and displayed during checkout. We collect and remit sales tax in accordance with U.S. state and local tax regulations, including economic nexus laws where applicable.

Canadian Orders: Applicable Canadian taxes (including GST/HST/PST, as applicable in your province or territory) are calculated and displayed during checkout. Canadian customers are responsible for any import duties, brokerage fees, or additional customs charges that may be assessed by the Canada Border Services Agency (CBSA) upon import. These charges are outside our control and are not included in our product pricing or shipping charges. Please refer to our Shipping Policy for more details on Canadian orders.

All payment transactions on our website are processed by our payment processors — Shopify Payments (powered by Stripe) and PayPal — using industry-standard SSL/TLS encryption and PCI-DSS-compliant infrastructure. We do not store full payment card numbers on our servers. For complete details on payment methods, processing, and security, please see our Payment Policy.

We ship all orders from our facility in Rochester, New York, United States. We ship exclusively to the United States and Canada. We do not ship internationally to any other country. Full details of our shipping rates, carriers, estimated transit times, tracking procedures, and policies for lost or damaged shipments are set out in our Shipping Policy, which forms part of these Terms. The following is a summary of the key shipping terms.

Because many of our products are custom-made and made to order, your ability to cancel an order depends on when the cancellation request is received relative to the stage of production:

To request a cancellation, please contact us as quickly as possible at coopercustomreels@gmail.com or by calling +1 315-333-0776 during business hours. Cancellations requested by email will be acknowledged within one business day.

We reserve the right to cancel any order for any legitimate reason, including stock unavailability, pricing errors, payment failure, or fraud risk. If we cancel an order after payment has been collected, we will issue a full refund to the original payment method within 5 business days and provide a clear explanation by email.

Our complete return and refund procedures, timeframes, and eligibility criteria are set out in detail in our Refund Policy, which is incorporated into these Terms by reference. The following is a summary of the key terms.

To initiate a return or refund request, please contact us at coopercustomreels@gmail.com with your order number, a description of the issue, and clear photographs where applicable. Please review our full Refund Policy for complete procedures and eligibility criteria.

All content published on coopercustomreelhandles.com — including the business name "Cooper Custom Reel Handles," our logo, all product descriptions and specifications, photography, graphics, page layouts, and the overall design of the website — is the exclusive intellectual property of Cooper Custom Reel Handles LLC and is protected under U.S. copyright, trademark, and trade dress laws.

• You may view and print pages from this website for personal, non-commercial use only.
• You may not reproduce, copy, distribute, publish, transmit, adapt, or create derivative works from any content on this website without our prior written permission.
• You may not reproduce or imitate our product designs for commercial purposes without written permission.
• You may not use automated tools, scrapers, or bots to extract content or pricing data from this website.

Third-party fishing reel brand names referenced on this website (such as Shimano, Daiwa, Penn, or Abu Garcia) are used solely for product compatibility identification. Their use does not imply any affiliation, endorsement, or official relationship. All referenced brand names remain the intellectual property of their respective owners.

By using this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the website. The following conduct is strictly prohibited and may result in immediate termination of your access to this website and legal action where appropriate:

• Placing fraudulent orders, using stolen or unauthorised payment information, or providing false identity information.
• Attempting to hack, exploit, or gain unauthorised access to any part of this website, our systems, or our customer data.
• Impersonating Cooper Custom Reel Handles LLC, its employees, or any other person in any communication.
• Using our website to transmit spam, unsolicited commercial messages, or harmful software.
• Filing false or abusive chargebacks for orders that were delivered as described and confirmed by our shipping records.
• Using automated tools, bots, or scrapers to access or extract data from our website without our written permission.
• Any use of this website that violates applicable federal, state, or provincial laws.

This website and all content on it are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we make no warranties, express or implied, regarding the accuracy, reliability, completeness, or fitness for a particular purpose of any content on this website. We do not warrant that the website will be available without interruption, error-free, or free from viruses or other harmful components.

To the fullest extent permitted by applicable law, Cooper Custom Reel Handles LLC, its members, managers, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

• Your use of, or inability to use, our website or any product purchased from us.
• Damage to fishing equipment, property, or persons resulting from the installation, use, misuse, or modification of our products.
• Any reliance on product descriptions, compatibility information, or any other content on this website.
• Errors, inaccuracies, or omissions in product listings or any other website content.
• Shipping delays, lost packages, or damage in transit beyond our reasonable control.

Maximum liability cap: Where our liability cannot be fully excluded under applicable law, our total aggregate liability to you shall not exceed the total amount you paid for the specific product giving rise to the claim.

You agree to indemnify, defend, and hold harmless Cooper Custom Reel Handles LLC, its members, managers, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or in connection with:

• Your violation of these Terms of Service or any of our other policies incorporated herein.
• Your violation of any applicable law or the rights of any third party.
• Your misuse of any product purchased from our website, including installation errors, unauthorised modifications, or use for an unintended purpose.
• Any fraudulent or abusive chargeback initiated by you for an order that was legitimately fulfilled.

These Terms of Service, and all matters arising from or connected with your use of this website or your purchase of products from Cooper Custom Reel Handles, are governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict of law principles.

Subject to Section 15 (Dispute Resolution), any legal action or proceeding arising out of or relating to these Terms that cannot be resolved through informal negotiation or mediation shall be subject to the exclusive jurisdiction of the state and federal courts located in Monroe County, New York, United States. You consent to personal jurisdiction in those courts.

Canadian customers: Nothing in this choice of law provision is intended to deprive Canadian customers of any mandatory consumer protection rights afforded by applicable Canadian federal law (including the Consumer Product Safety Act and PIPEDA) or applicable provincial consumer protection legislation. Those statutory rights remain fully intact regardless of the governing law clause in these Terms.

We are genuinely committed to resolving any dispute, complaint, or concern you may have quickly, fairly, and informally. Before taking any formal legal action, we encourage you to contact us directly so that we have the opportunity to resolve the issue.

If you have a complaint or dispute arising from these Terms or any order, please contact us at coopercustomreels@gmail.com or by calling +1 315-333-0776. Please provide your full name, order number, and a clear description of the issue. We will acknowledge your complaint within one business day and aim to reach a resolution within 14 business days of acknowledgement.

If a dispute cannot be resolved through direct communication within 30 days of your initial complaint, either party may propose non-binding mediation before a neutral mediator. Mediation costs shall be shared equally between the parties unless otherwise agreed. Participation in mediation is voluntary for both parties.

If the dispute remains unresolved after the steps above, either party may pursue their legal rights in the courts of Monroe County, New York, as set out in Section 14. Nothing in this dispute resolution process prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

Nothing in these Terms of Service is intended to exclude, restrict, or modify any rights or remedies that customers have under applicable mandatory consumer protection laws that cannot be lawfully excluded by contract. Your statutory consumer rights remain fully protected and take precedence over any conflicting provision in these Terms.

Creating a customer account on our website is entirely optional. You can make purchases as a guest without registering an account. If you choose to create an account, the following terms apply.

• Accurate information: You must provide accurate, current, and complete information when registering your account and must keep this information up to date at all times.
• Password security: You are responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. You must notify us immediately at coopercustomreels@gmail.com if you suspect any unauthorised use of your account.
• One account per person: Each account is for the personal use of one individual. You may not transfer your account to another person.
• Account termination: We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms, engaged in fraudulent activity, or misused our website. We will notify you by email if we terminate your account.
• Account deletion: You may request deletion of your account at any time by emailing coopercustomreels@gmail.com. We will process your request within 30 days, subject to our data retention obligations under applicable law.

Our website may contain links to external websites, such as shipping carrier tracking portals, payment processor websites, or third-party fishing tackle resources. These links are provided solely for your convenience. We have no control over the content, availability, or privacy practices of any external website and accept no responsibility for any content found on linked external sites.

The inclusion of any external link does not constitute our endorsement, sponsorship, or recommendation of that website. When you click on an external link and leave our website, our Terms of Service and Privacy Policy no longer apply. We encourage you to review the terms and privacy policy of any external website you visit before providing your personal information.

We reserve the right to update, revise, or modify these Terms of Service at any time to reflect changes in our business practices, applicable laws in the United States or Canada, regulatory requirements, or changes to the products and services we offer. Any updated Terms will be published on this page with a revised "Last Updated" date clearly displayed at the top of the page.

If we make material changes to these Terms — changes that significantly affect your rights or obligations — we will notify active customers by email to the email address on file, where practicable, at least 14 days before the changes take effect.

Your continued use of this website after the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree to the revised Terms, you must stop using this website. The Terms that were in effect at the time you placed your order will govern that order, unless we notify you otherwise.

If you have any questions about these Terms of Service, wish to make a complaint, or need to contact us for any reason relating to your order or your use of this website, please use any of the following contact methods. We aim to respond to all enquiries within one business day, Monday through Friday.