At Cooper Custom Reel Handles, we give you a full 30 calendar days from the date your order is delivered to request a return. The delivery date is determined by the tracking information provided by the carrier at the time your package is marked as delivered.

This 30-day return window applies to all standard product purchases. The window begins on the day your package is marked as delivered by the carrier — not the date you placed your order, and not the date your order was shipped. If your order arrives in multiple shipments, the return window for each item begins on the date that specific item was delivered.

To make sure you have enough time to inspect your order properly, we recommend opening and inspecting all items as soon as they arrive. If anything looks wrong, appears damaged, or does not match what you ordered, please contact us as soon as possible — ideally within the first few days of delivery — so we can resolve the issue quickly.

To be eligible for a return, your item must meet all of the following conditions at the time it arrives back at our facility. We inspect all returned items carefully before approving a refund. If your returned item does not meet these requirements, we will contact you to explain the situation and discuss options.

• Unused and in new condition: The item must be completely unused. It must not have been installed on any fishing reel, modified in any way, or show any signs of use, wear, scratches, scuffs, or marks that were not present when the item was originally received. If a product has been attached to a fishing reel or used in any way — even briefly for testing — it is no longer considered unused and will not be accepted for return.
• In its original factory packaging: The item must be returned in its original shipped packaging. This includes the original outer box, any inner packaging material such as foam, bubble wrap, or tissue paper, and any bags, wrapping, or protective coverings that were included when the item was shipped. If the original packaging was damaged during delivery, please contact us before returning the item.
• All parts, components, and accessories included: Every part that came with your order must be returned. This includes all hardware components such as screws, nuts, washers, or any other fasteners; any additional knobs, spacers, or adapters that were included; and any product-specific accessories or extras that were packed with your order.
• Instructions and documentation included: If any printed instructions, installation guides, product cards, care instructions, or other documentation were included with your order, all of these must be returned with the item.
• Receipt or proof of purchase included: You must include your receipt, your order confirmation email, or your packing slip inside the return package. This helps us identify your order quickly and process your refund without delay. If you cannot locate your order confirmation, please contact us before shipping your return and we will help you.
• Return approved before shipping: You must receive written approval from us before sending your return back. Returns sent without prior approval may be refused or may cause delays in processing. Please always contact us first and wait for your return authorization.
• Submitted within the 30-day window: Your return request must be submitted within 30 calendar days of your delivery date. Items outside the return window are not eligible for a refund.

When your return arrives, our team will physically inspect the item. We check the surface of the handle or knob for scratches, tool marks, installation marks, or any other signs that the product was installed or used. We also verify that all included parts are present and that the original packaging is intact. If everything checks out, we will approve the refund and begin processing it within 10 business days.

While we accept returns on most orders, there are certain circumstances where a return or refund cannot be issued. Please review the following list carefully before submitting a return request.

• Items that have been installed or used: Any product that has been installed on a fishing reel or used in any capacity — even briefly — cannot be returned for a refund under our standard return policy. This is because once a handle or knob has been installed and removed, it cannot be resold as a new product.
• Items modified or altered after delivery: Products that have been physically modified, drilled, machined, anodized, painted, or altered in any way after delivery are not eligible for return or refund.
• Items damaged due to customer handling: Products that were received in good condition but were damaged by the customer — including during attempted installation, accidental dropping, improper tool use, or mishandling — are not eligible for a return or refund. This type of damage is distinguishable from manufacturing defects and will be assessed during our inspection.
• Items returned outside the 30-day window: Return requests submitted more than 30 calendar days after the confirmed delivery date will not be accepted, except in cases involving a documented manufacturing defect, a lost parcel, or other exceptional circumstances that we have agreed to handle on a case-by-case basis.
• Items purchased for the wrong reel due to customer error: If a customer ordered a product for a reel it is not compatible with due to a mistake made by the customer at the time of ordering — such as ordering the wrong thread size or selecting an incompatible model — the item may still be returned under our standard policy as long as it is unused and in original condition, but we encourage you to contact us before ordering if you are unsure about compatibility.

Initiating a return with Cooper Custom Reel Handles is a simple, straightforward process. We ask that you do not send any item back to us without first contacting us and receiving written approval. This helps us process your return faster and ensures that nothing gets lost or delayed. Here is exactly how to do it, step by step:

After your return request is approved, we will generate a prepaid return shipping label and email it to you as a downloadable PDF attachment. Here is everything you need to know about the return label process:

• Emailed directly to you: The label will be sent to the email address associated with your order. It will be attached as a PDF file that is ready to print.
• Print at home or at a local print shop: You can print the label using any standard home printer on regular printer paper. If you don't have a printer, you can take the PDF to any UPS Store, FedEx Office, Staples, Office Depot, or similar print shop and they will print it for you at minimal cost.
• Attach the label securely: Once printed, attach the label to the outside of your package using clear tape. Make sure the entire label — including the barcode — is fully visible and not obscured by tape or any packaging material. A partially visible barcode can cause scanning errors at the carrier facility.
• Drop off at the designated carrier location: Your return label will specify the carrier (such as USPS, UPS, or FedEx) and you can drop the package off at any authorized drop-off location for that carrier. You do not need to schedule a pickup or pay anything at the drop-off location.
• Track your return shipment: The prepaid return label includes a tracking number that allows both you and us to monitor the shipment. Once you drop off the package, please email the tracking number to us at coopercustomreels@gmail.com so we can keep an eye on its progress.
• Keep your drop-off receipt: Always keep the receipt provided by the carrier at the time of drop-off. This serves as proof that your return shipment was handed over to the carrier. In the event of a lost return package, this receipt will be essential.

Cooper Custom Reel Handles accepts returns by mail only. We are a direct-to-consumer online business and do not have a retail storefront or walk-in drop-off location. All returns must be shipped back to us using the prepaid return label we provide. In-person returns are not available.

All approved returns must be shipped to the address listed below. Please do not ship any return to us before receiving your return authorization and prepaid label — the return address will also be printed on your prepaid label for convenience. Never ship a return to any address other than the one printed on your approved prepaid return label.

Many online retailers charge restocking fees of 10–25% of the purchase price when customers return items. We think this is unfair, and we don't do it. At Cooper Custom Reel Handles, your refund will be for the full price of the returned product — no deductions, no surprises.

The only amounts that are not refunded are the original outbound shipping charges paid at checkout, if any. The cost of return shipping is covered entirely by us through the prepaid return label we provide. If your original order qualified for free shipping, there will be no shipping deductions from your refund either.

We are happy to accept exchanges on eligible items. If you ordered the wrong size, selected the wrong thread type, or simply want to swap your product for a different model, color, or variant, we will do our best to accommodate your request — as long as you contact us within the 30-day return window and the item meets all standard return eligibility requirements described in Section 02 of this policy.

• Contact us within 30 days of delivery: Email coopercustomreels@gmail.com with the subject line "Exchange Request — Order #[Your Order Number]". In your email, tell us your order number, what item you received, what item you would like instead, and why you are requesting the exchange.
• We confirm the exchange and send you a prepaid label: Our team will review your exchange request and respond within one business day. If the exchange is approved, we will send you a prepaid return label for the item you are sending back and confirm the details of the replacement item we will ship to you.
• Ship back the original item: Pack and return the original item using the prepaid label provided. The item must be unused, in original condition, and in its original packaging. Once we receive and inspect the returned item, we will ship out the replacement.
• Price difference adjustments: If the replacement item is more expensive than the original, you will need to pay the difference before the replacement is shipped. If the replacement item is less expensive, we will refund the difference to your original payment method. We will communicate all pricing details clearly before proceeding with the exchange.
• Availability of replacement items: Exchanges are subject to product availability. Since our products are handcrafted and made to order, we will let you know at the time of your exchange request if the requested replacement item is available and what the estimated production time will be.

We understand that receiving your refund quickly matters. Here is a complete and transparent breakdown of exactly how long each stage of the refund process takes, so you always know what to expect:

• Full purchase price of the returned item: You will receive a full refund of the amount you paid for the returned product. No restocking fee or handling fee will be deducted.
• Original shipping cost — for defective/incorrect items only: If you are returning an item because it was damaged, defective, or not the item you ordered, we will also refund any original shipping fees you paid. For change-of-mind returns, original outbound shipping charges (if any) are not refunded.
• Refund method: All refunds are issued to the original payment method used at checkout. We are unable to issue refunds to a different credit card, bank account, or payment method. We also do not issue refunds in the form of cash or gift cards except in exceptional circumstances approved at our discretion.

We stand behind every product we make. If your order arrived damaged during shipping, has a manufacturing defect, is not the item you ordered, or is missing items that should have been included, please contact us as soon as possible — and no later than 14 days of your delivery date for best results, though we will do our best to assist even if you contact us after this period.

• Your full name and order number
• Clear photographs of the issue — damaged packaging, damaged product, defect close-ups, or incorrect item
• A brief written description of the problem
• Whether you prefer a replacement or a full refund

If you need to cancel an order, please contact us as soon as possible. Because our products are handcrafted and made to order, we begin production shortly after an order is placed. The sooner you contact us, the greater the chance we can cancel your order before production begins.

To request a cancellation, email coopercustomreels@gmail.com with the subject line "Order Cancellation Request — Order #[Your Order Number]" or call us at +1 315-333-0776 during business hours. The faster you contact us, the better the chance we can fulfill your cancellation request in full.

We take lost parcels seriously and will work quickly to resolve the situation. If your tracking information shows that your order has not been delivered within the expected delivery window, or if your tracking status has not updated in an unusual amount of time, please contact us so we can investigate.

Carrier delays can happen, especially during peak shipping periods. If your tracking has not updated in 5 or more business days or if your expected delivery date has passed by more than 3 business days, please contact us at coopercustomreels@gmail.com with your order number and we will open a trace inquiry with the carrier on your behalf.

If the carrier confirms that your parcel has been lost in transit, we will offer you the choice of a full refund or a replacement shipment at no additional cost. Lost parcels that occur due to carrier error are fully our responsibility and will be resolved promptly.

If your tracking status shows "delivered" but you have not received your package, please take the following steps before contacting us:

• Check your front porch, back door, garage, mailbox, and any other common delivery spots at your address.
• Ask household members, neighbors, or building management if they received the package on your behalf.
• Wait 24–48 hours — carriers sometimes mark packages as delivered slightly before the actual physical delivery.
• If the package is still not found after 48 hours, contact us at coopercustomreels@gmail.com and we will work with the carrier to investigate. We will do our best to resolve the situation fairly.

If you shipped your return using our prepaid label and the tracking shows the package was lost or has not arrived at our facility after a reasonable period of time, please contact us immediately with the tracking number of your return shipment and a copy of your carrier drop-off receipt.

Because we provide the prepaid return shipping label, we take responsibility for returns that are lost or delayed by the carrier while in transit back to us. In this case, we will file a claim with the carrier and process your refund without requiring the physical return of the item.

However, if you chose to use your own shipping method for a return and the package is lost, you would be responsible for filing a claim with the carrier you used. This is another reason we strongly recommend using the prepaid return label we provide for all returns — it protects both you and us and ensures that all return shipments are tracked and insured.

If you have not received your refund after 10 business days from the date we confirmed that your refund was processed, please follow these steps in order before contacting us:

• 1
  Check your bank account or card statement again: Log in to your online banking or check your credit or debit card statement carefully. Sometimes refunds appear under different transaction descriptions or are easy to overlook. Search for a credit from "Cooper Custom Reel Handles" or from the payment processor (such as Stripe or Shopify Payments).
• 2
  Contact your bank or card issuer: If the refund does not appear after 10 business days, call the customer service number on the back of your credit or debit card and ask them to investigate whether a pending credit or refund has been received from us. Banks sometimes hold pending credits that are not immediately visible to the cardholder.
• 3
  Contact us at Cooper Custom Reel Handles: If you have completed the above steps and still have not received your refund, please contact us at coopercustomreels@gmail.com with your order number and the date you received our refund confirmation email. We will investigate on our end and provide you with the refund transaction ID so you can follow up with your bank directly. If a refund was not processed correctly on our end, we will resolve it immediately.

To keep our return process fair and organized, all returns must be approved in writing by our team before you ship anything back. If you send a return to us without first contacting us and receiving a written return authorization, the following may occur:

• The package may be refused at our facility and returned to the sender at the sender's expense.
• Processing and refund timelines may be significantly delayed as we work to identify the unapproved return and match it to an order.
• If we are unable to identify the sender of an unapproved return package, we will be unable to issue a refund.

We always encourage customers to contact us first — the process is quick, friendly, and takes just one email. We respond within one business day, and once approved, you'll have everything you need to send your return back with full confidence.

To ensure a smooth return and refund process, we ask that all customers take responsibility for the following:

• Reading the product description carefully before ordering: Please review product specifications, compatibility information, dimensions, and materials before placing your order. We provide detailed product descriptions to help you make an informed purchase. Contacting us before ordering with any questions is always encouraged.
• Inspecting items upon delivery: Inspect all items as soon as they arrive. Do not install or use any item until you have confirmed that it is the correct item, in the correct condition, and is as described. Once installed, items are generally no longer eligible for a standard return.
• Keeping original packaging until satisfied: We recommend keeping the original packaging your item arrived in until you have installed the product and confirmed it works as expected. The original packaging is required for returns.
• Providing accurate return information: When submitting a return request, please provide accurate and honest information about your reason for returning. This helps us improve our products and ensure that legitimate returns are processed efficiently.
• Verifying reel compatibility before ordering: Compatibility with your specific fishing reel model and year is ultimately the customer's responsibility. Please verify that the product you are ordering is compatible with your reel before placing your order. Our product descriptions include compatibility information, and we are always available to help with compatibility questions before you purchase.

Cooper Custom Reel Handles commits to the following responsibilities toward every customer:

• Responding to all return requests within one business day during our business hours of Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time.
• Processing all approved refunds within 10 business days of receiving and inspecting the returned item, and notifying you by email when the refund has been initiated.
• Providing a free prepaid return shipping label for all approved returns and exchanges, so you never have to pay to return an eligible item.
• Never charging restocking fees on any eligible return under any circumstances.
• Taking full responsibility for manufacturing defects, damaged shipments, and incorrect orders, and resolving these issues with a full refund or replacement at the customer's choice, with no restriction on the standard return window.
• Communicating clearly and honestly at every step of the return process. We will always tell you what is happening with your return, what stage it is at, and what you can expect next.
• Treating every customer fairly and with respect. We are a small, family-run business and we genuinely care about every customer's experience. If something goes wrong, we will do everything we reasonably can to make it right.

We offer a generous return and refund policy because we trust our customers and want to provide an excellent shopping experience. However, we reserve the right to protect ourselves and our other customers from abuse of this policy. We have the ability to identify patterns of behavior that are inconsistent with legitimate returns, and we take return fraud seriously.

• Returning an item that has been used, installed, or otherwise altered while claiming it is unused and in original condition.
• Returning a different item than what was originally ordered, or returning an empty box or package.
• Falsely claiming an item was defective or damaged in order to receive a free replacement without returning the original item.
• Filing a chargeback with a payment provider while also having already received a refund from us, or without first attempting to resolve the issue through our return process.

If a return is determined to be fraudulent after investigation, we reserve the right to deny the refund, return the item to the sender, and report the fraudulent activity to the appropriate authorities and payment processors. We document all returns with photographs and inspection notes to support any dispute resolution proceedings.

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any rights or remedies that customers have under applicable mandatory consumer protection laws in the United States or Canada. Your statutory rights are fully protected and remain in effect regardless of anything stated in this policy.

This Return and Refund Policy is published by the following business:

Cooper Custom Reel Handles LLC reserves the right to update, revise, or modify this Return and Refund Policy at any time. Changes may be made to reflect updates in our Return and Refund Policy policy page.